Ilmek Asistan

Ilmek Asistan goes beyond the limits of rule-based chatbots: it understands intent, remembers context and performs actions in your business systems. It completes tasks end to end such as order status lookups, appointment changes, invoice disputes and fault logging.

Key capabilities

• Dialogue model fine-tuned for Turkish; supports abbreviations, typos and conversational language
• Two-way integration with CRM, ERP, contact centre and ticketing systems
• Handover to a live agent with context when confidence is low
• Personal data masking, authorisation and audit trail
• Conversation analytics, resolution rate and satisfaction tracking from a management dashboard

Typical result: in the first three months 50–65% of requests are resolved without human involvement.

How to start

The 20 most frequent request types are identified and at least five are automated end to end in a four-week pilot. Success metrics: automated resolution rate, first response time and customer satisfaction. At go-live, training and a transition plan are provided for the agent team.