Ilmek Ses

Quality assurance in contact centres usually samples 1–2% of calls. Ilmek Ses transcribes and analyses all calls automatically and presents only conversations needing attention to the auditor.

What it offers

• Turkish speech recognition (6–9% word error rate with sector models)
• Speaker separation, sentiment and tone analysis
• Mandatory statement checks (KVKK notice, recording disclosure, risk warnings)
• Topic classification and complaint reason map
• Sales opportunity and cross-sell detection, automatic summary and CRM note

With banking and telecom customers, audit coverage rose from 2% to 100% while the quality team’s workload fell by 60%.

How to start

The pilot runs on the last 10,000 calls and is compared with your existing quality scores. This measures the model’s accuracy in your sector and the time it will save the audit team from the start.