Answers from maintenance manuals and past fault records; average repair time fell 22%.
At a home-appliance maker, technicians lost time during faults searching through hundreds of pages of machine manuals and past maintenance records. Ilmek Bilgi indexes these documents and fault records; a technician asks on a tablet and gets probable causes and steps with sources.
Average repair time fell 22% and unplanned downtime 9%. New technicians’ training time also shortened.
| Repair time | -%22 |
|---|---|
| Unplanned downtime | -%9 |
Surface defects on cast parts are caught at 99.2% accuracy without stopping the line; customer returns halved.
Intake forms and referral documents are read automatically; registration time fell from six minutes to 90 seconds.
92% of 4,000 daily documents flow directly into the system; the remaining 8% are completed on a verification screen.
