PPE and forklift safety in warehouses
Real-time detection of helmet/vest violations and forklift–pedestrian proximity; near-miss incidents fell 40%.
- Sector
- Logistics
- Product used
- Ilmek Akış
- Measured impact
- Near-misses -40%
- Time to production
- 7
100% call-centre audit at a bank
All calls are transcribed and checked for mandatory statements; quality team workload fell by 60%.
A participation bank could audit only 2% of recorded calls by sampling. Ilmek Ses transcribes all conversations and checks mandatory statements (recording disclosure, risk warning, KVKK notice), presenting suspected violations to the auditor.
Result
Audit coverage rose from 2% to 100%; quality analysts’ listening time fell 60%, and risky behaviour such as sales pressure was caught early.
Scope
- Speech recognition and speaker separation
- Mandatory statement check
- Sentiment and complaint analysis
Before / after
| Audit coverage | %2 → %100 |
|---|---|
| Listening time | -%60 |
| Violation detection | 3× |
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Chat assistant for store and e-commerce customer service
62% of order, return and shipping questions are resolved without human intervention.
- Sector
- Retail
- Product used
- Ilmek Asistan
- Measured impact
- 62% automated resolution
- Time to production
- 8
Visual quality inspection in automotive supply
Surface defects on cast parts are caught at 99.2% accuracy without stopping the line; customer returns halved.
- Sector
- Manufacturing
- Product used
- Ilmek Vision
- Measured impact
- Catch rate 91% → 99.2%
- Time to production
- 12