Load forecasting in electricity distribution
Hourly consumption forecast error fell 28%, reducing balancing costs.
- Sector
- Energy
- Product used
- Ilmek Tahmin
- Measured impact
- Forecast error -28%
- Time to production
- 8
Telecom churn prediction and next best offer
High-risk subscribers are flagged 45 days ahead and given personalised offers, cutting churn by 18%.
A telecom operator ran blanket discount campaigns to reduce churn. Ilmek Öneri calculates churn probability from usage, billing and complaint history and recommends the best offer and channel for each subscriber.
Result
Compared with the control group monthly subscriber loss fell 18%; campaign cost fell 30% because offers went only to relevant subscribers.
Scope
- Churn probability model
- Next best offer
- A/B test report
Before / after
| Monthly churn | -%18 |
|---|---|
| Campaign cost | -%30 |
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62% of order, return and shipping questions are resolved without human intervention.
- Sector
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- Product used
- Ilmek Asistan
- Measured impact
- 62% automated resolution
- Time to production
- 8
100% call-centre audit at a bank
All calls are transcribed and checked for mandatory statements; quality team workload fell by 60%.
- Sector
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- Product used
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- Time to production
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